Frequently Asked Questions & Store Policies

Preservation FAQ’s

Store Policies

Preservation Shipping Costs

Clients are responsible for the cost of shipping flowers overnight to us. Upon completion, clients must pay shipping costs which include full insurance and usually range $30-60 depending on project size. Finished pieces are heavy and require large boxes. If you order frames and resin pieces, these items are shipped separately.

Damaged Items

If your piece arrives damaged, please reach out to us within 7 days of delivery date with pictures of the item and the shipping box. We will work together to find a solution.

Lost or Stolen Packages

We are not liable for lost or stolen packages. If you receive a confirmation that your package was delivered, we have no way to further track the package or issue a refund. For missing packages, please file a claim with USPS.

Bouquet Preservation Deposit

These deposits are non-refundable.

Return Policy

We only accept returns on ready-made art and jewelry in our store. Please contact us within 14 days of receiving your item. You are responsible for shipping costs upon return. Item will be refunded when it arrives in original condition.

We do not accept returns on custom items or preservation pieces. These pieces are final sale.