Frequently Asked Questions & Store Policies

Preservation FAQ’s

  • If you’re booking a bridal preservation, you should budget for this and book whenever you book your other vendors. This secures your date. Our ability to take preservations after the event date is limited. If your date has passed or your event date is sold out, reach out to me through email. Bookings made 1 week before or after are subject to a $75 reservation fee.

  • It usually takes around 7-12 months. This is an estimate, and you will be contacted if the project is estimated to take longer. Orders with resin items take more time to complete than orders without them.

    1. Non-refundable deposit of $150 due at booking.

    2. The rest of your balance is due after we receive your flowers.

    3. Before we mail your pieces to you, you will receive one last invoice with shipping charges. We must receive this payment before sending out your order.

  • Absolutely! All flowers have to be dried for floral preservation work.

    Previously dried bouquets can only be preserved in our shadowboxes. Some small air dried flowers may fit into our add on resin items.

  • All flowers change through the drying process. Some flowers darken, others lighten. Some white flowers turn a cream or brown color. How ever the colors change, they will still be beautiful! We do light color enhancement on some white and pink flowers at our discretion. However, we do not offer a full, custom color enhancement service.

    If you have any questions about what pieces you should order, please reach out!

  • Yes! Please let us know when you’re booking if you’d like to include any additional items. Items must be relatively flat to fit into a frame; shadowboxes can incorporate different item depths.

  • Color correction is when the color of the dried flower is altered to appear more similar to the fresh flower.

    We do not offer this as a service, but may use color correction at our discretion.

    We do often color correct white and light pink roses- which tend to dry brown. These flowers are not colored to look exactly like the fresh flower, but an enhanced version of the dried flower :) We aim to keep the natural dimension and texture of dried flowers.

  • No. We are a boutique art studio creating custom art. Ordering a larger quantity of items does not change how we work; in fact it creates more admin work and storage requirement.

  • Sure! This may require additional fees. Let us know if this is something you are interested in.

  • No- and there are several reasons for this.

    1) When I’m laying out your flowers for design, things often change in the final piece. There are many times where my design plan changes because it’s best for the piece, so I can’t guarantee specific layouts.

    2)Design is the creative part of what I do. I have so many examples of my work. If you like my style, trust that I will design your flowers in a way that suits them best.

    We do ask for your design preferences when you book- specifically if you prefer minimal vs full flowered designs. Minimal designs include less flowers and more negative space. Full flowered designs usually have some negative space, but not as much.

  • See our care page.

  • Resin naturally ambers with time. We use a resin that contains UV inhibitors, that will keep your piece clear for a long time. Keep out of direct sunlight to keep your piece looking clear.

    Flowers in frames and shadowboxes will also change with time. They're sealed with UV protection to slow the fading process, but will naturally fade with time. Some flowers will fade within the first year, others may take years to fade. Please keep out of direct sunlight and out of high humidity areas, or areas that are not temperature regulated. (We recommend storing any items in an outside shed or attic)

Store Policies

Preservation Shipping Costs

Clients are responsible for the cost of shipping flowers overnight to us. Upon completion, clients must pay shipping costs which include full insurance and usually range $30-60 depending on project size. Finished pieces are heavy and require large boxes. If you order frames and resin pieces, these items are shipped separately.

Damaged Items

If your piece arrives damaged, please reach out to us within 7 days of delivery date with pictures of the item and the shipping box. We will work together to find a solution.

Lost or Stolen Packages

We are not liable for lost or stolen packages. If you receive a confirmation that your package was delivered, we have no way to further track the package or issue a refund. For missing packages, please file a claim with USPS.

Bouquet Preservation Deposit

These deposits are non-refundable.

Return Policy

We only accept returns on ready-made art and jewelry in our store. Please contact us within 14 days of receiving your item. You are responsible for shipping costs upon return. Item will be refunded when it arrives in original condition.

We do not accept returns on custom items or preservation pieces. These pieces are final sale.